Cannot connect to database master at sql server – Checklist

The problem

You get the following error during SharePoint 2013 Products Configuration Wizard on the Specify Configuration Database Settings page:

Cannot connect to database master at sql server <Servername>. The database might not exist, or the current user does not have permission to connect to it.

Cannot connect to database master at sql server
Cannot connect to database master at sql server

Checklist

Your first move should be the following: Try it again, but this time mark the time between you press Next > and when the error message pops up.

Based on this:

  • if its more than a few seconds, you have network connectivity issue or SQL server configuration problem (start from no 1)
  • if it pops up almost instantly, you have permission problems on the SQL server instance (See no. 10 and 9)

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